Source: “Top 10 IT Service Management Next Practices,” Gartner, Inc., Report: 12 June 2013

Analyst(s): Tapati Bandopadhyay & Milind Govekar

The report states, “The new challenges of the cloud and everything-as-a-service models demand new tools, skills and IT service management practices. Future-ready practices and capabilities in people, processes, technology and business management can be differentiators for internal and external IT service providers."

It says, “…..vendors such as Torry Harris Business Solutions have built specialized and automated cloud consumption tracking and analysis solutions that help organizations consume cloud services (for example, from Amazon) in a transparent, manageable way.”

Read the complete report on Gartner’s website (access requires subscription).

Top 10 IT Service Management Next Practices

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