THBS Clients

The Project

Functional testing - Mobile Service Application

The Client

A telecom major specializing in wireless telecommunication services, United Kingdom.

The Challenge

The client had been investigating offering group customer propositions that would benefit the members of the group through calls and messages. The application would have the following features:

Customers having a list of numbers (forming a part of a group) would receive a discount when they call or text those numbers. The numbers allowed in the list may increase due to increased spend or other similar factors.
A local football club configures all their players as a calling circle. Special rates apply when they call each other. These rates become more favorable as group spend increases. The list is maintained automatically when customers leave or join the circle.
A group of people belong to an exploder text list. When a text message is sent to a single number, each member of the groups receives a copy. The sender pays a special rate to send. Replies to the message get exploded in a similar way.

The project was huge in terms of the number of components to be developed and had to be completed within a short time span, along with additional change requests from the client. Considering the vast scope of the solution, the most daunting challenge was to ensure product quality in a very limited span of time.

The Strategy

The Torry Harris test team was responsible for ensuring the overall quality of the application and co-ordination with the development team to ensure a smooth release cycle. The application was broken down into use-cases and the functional test cases were designed around each use case. Apart from the functional test cases, integration test cases were designed to ensure the quality of the overall component and interaction with external applications. Test case generation techniques like boundary value analysis; equivalence partitioning and focus on problem areas were implemented to optimize the number of test cases generated.

Apart from the API testing, a web-based administration front-end was also tested. External systems like NSM and ASST were used for testing the application. Performance tests were carried out along with regular regressing tests. Formal reviews were set in place for each activity performed by the testing team to ensure that every activity was implemented as per plan and met requirements specified in the SRS.

Scope of testing included:

Test Planning
Detailed timeline for each activity in the test cycle
Test Preparation
Test case design
Test case preparation
Test data preparation
Test Execution
Regression testing
Integration testing
System testing
Co-ordination with the onsite team
Defect management and reporting
Status reporting
Daily and weekly status updates

The Outcome

Formal reviews were set in place for each activity performed as per plans and met client requirements.
THBS reported several performance issues by load testing frequently used business scenarios.
Test environment was setup to exactly match the client production environment in order to ensure that all environment-related issues were captured during the system-testing phase.

Tools and Technologies

Test Management: MS Office was used to prepare and maintain test case data.
Configuration Management: CVS was used as a repository for maintaining all the information
Defect Tracking: Bugzilla was used to raise bugs and keep track of bug status.

Case Studies

Functional Testing

Automation Testing

White Papers

SOA Test Methodology

Contact

To find out how we can assist you, please contact us at

Testing@thbs.com