Torry Harris provides end-to-end managed services for SOA that includes Level 2 and Level 3 support activities. This includes product, environment and service configurations and changes to the application code. The code changes and reconfigurations in an existing SOA Implementation are typically due to change in Governance policies, environment/product changes and code related problems (bugs). While new services are being churned out, we provide the maintenance of the existing infrastructure in- line with the Governance Policies set. Level 1 Support is normally provided by the Call Centres.
Implementing SOA with an offshore partner.pdf