Support Services Offerings
Some of our offerings in support services are listed below:
- Legacy application & system support
- Platform support (Database and Operating systems)
- Product support (Application servers, Provisioning systems, Data warehouses etc.)
- Investigation services like impact of new systems on existing applications
- Health check of applications.
Our Support Services include:
Managed services -
The company has a strong track record in managing a gamut of services ranging from Application Implementation, Testing to Operations Management and Consulting. This model provides a predictable operational cost to clients while they gain on the quality of services. A few features of our Managed Services offering include security, expertise, and reliability, with minimum total cost of ownership - and a strategy that can drive wide-scale adoption in the enterprise. Our multi-skilled teams are capable of taking up functional and technical enhancements to managed applications thus maximizing value to clients' investments in support & maintenance.
Maintenance of your applications (Bug fix and enhancements) -
The company deploys level 2 and level 3 support teams to analyze and fix incidents that require bug-fixes and a change in source code. As per industry standard best practices, in a situation where the analysis of an incident indicates a need to change a source code, the incident is transferred to the Level 3 Support team. The Level 3 Support team works on the incident, understands the impact, updates the design artifacts, makes the required change and releases it for testing. Once the build is certified by the Change Management team, the Level 2 Support team deploys it to the production servers.
Environment Support -
The availability and stability of the application is as important, if not more as the performance of the application. To address these challenges of round-the-clock availability and stability, we provide Level 2 Support services for operating systems, databases, messaging infrastructures, application servers and other such products.
As part of managed services, we also offer packaged services to maintain IT environments like development environments, testing, staging and production environments. Each of these environments can house the same applications but serve a different purpose.
Investigation Services -
ITIL defines Capacity management is a process that ensures that adequate capacity is available at all times to meet the requirements of the business by balancing business demand with IT supply.
Any new application built into an organization has to be assessed for impact on existing applications. The impact assessment could be in terms of application interface validations, stability analysis, capacity analysis or performance analysis. Torry Harris offers customized services to address these aspects and delivers a report to enable efficiency.
Some of our services include (but are not limited to) -
- Analyzing the bottle-necks in your application
- Performing impact analysis of systems
- Identifying failure points
- Application performance testing and load testing
Application Monitoring Services -
This section of services could be categorized as 'proactive support services'. The support team is required to continuously monitor systems and applications. With a vast number of applications that need to be supported, it becomes imperative to program alerts to effectively monitor systems.
A number of packaged products are available for monitoring applications and alerting the support staff. The products range from OS monitoring to application monitoring and service monitoring. Many of these products may need to be customized for use.
We customize software for monitoring and providing support, based on need. Our expertise in Open Source Software solutions enables us to suggest effective tools to achieve monitoring at reduced costs.