Support Services
In today's dynamic business environment, global enterprises have to keep pace with emerging new technologies while maximizing returns on existing IT assets. Some of the challenges that enterprises face with existing mission critical systems are the complexities involved in managing multiple technology platforms, shortage of qualified resources and a limited budget.
Implementing an enterprise-wide applications infrastructure brings with it the implicit need for an operational support function that ensures these applications run with minimal disruption of services. High quality application support is therefore critical to not only protecting the IT asset investment but also acts as a key success factor in realizing a faster return on that investment through high user productivity and satisfaction. Since these applications become the core assets for the business, organizations have to maintain a skilled support team to manage, maintain and support their IT infrastructure.
Industry analysts have predicted that the cost of maintaining applications is five times more than the cost of developing it. IT spend surveys indicate close to 70% of the IT budget in large organizations goes towards support and maintenance of existing enterprise applications.
Recognizing the importance of long-term application support and maintenance to businesses and processes, Torry Harris offers a complete range of offshore outsourcing services in application support and maintenance. The company has extensive experience in managing engagements entailing support and maintenance of applications that are customized to the requirements of client organizations - through Level 2 Support, Level 3 Support and Packaged services.
Torry Harris has a strong history of maintaining applications for enterprises, through processes that ensure flexibility to meet evolving business demands, and provide measurable improvements to maximize your IT investments. The benefits offered are in the form of uninterrupted 24/7 support, system enhancements and continuous improvements in operational efficiency thus eliminating the overhead of having to manage a dedicated internal support team staff. Clients can thus focus on their core business and on meeting customer commitments.
Our Portfolio of Support Services covers:
- Managed Services
- Level 2 Support Services
- Application Maintenance
- Environment Support Investigation Services
- Application Monitoring Services
Each of these can be customized to the specific business situations and requirements of client organizations.
The benefits of our support services, from our clients perspective, include -
- Saving on manpower and costs
- Controlling operational costs
- Getting access to specialized skills
- Reduced management overhead while retaining control on strategic decision making
- Eliminate peak staffing problems
- Leveraging our extensive investments in technology, methodologies and people
Torry Harris' service offerings confirm to industry standard best practices. Company certifications like SEI-CMM Level 5 and ISO 27001, along with certified personnel; PMI certified project management professionals and ITIL aware engineers enable the delivery of best-in-class support services that meet and exceed defined SLAs.
As initial tasks, the company identifies and documents aspects such as -
- Services or Systems to be addressed
- Performance metrics for tracking and reporting
- Scope of work in Incident Management, Problem Management, Change management, Release management and configuration Management
- Security aspects
- Intellectual property and Copyrights